At IYASA, your satisfaction is our top priority. We understand that sometimes a product may not fully meet your expectations. Below is our Return and Refund Policy, designed to ensure a straightforward and satisfying experience, compliant with US and Texas regulations.
Eligibility for Returns and Refunds:
- Products must be returned within 30 days of the original purchase date for a full refund.
- To be eligible for a return, items must be in their original, unopened condition, including all packaging, labels, and seals intact.
- A valid proof of purchase is required for all returns and refunds.
Non-Refundable Items:
- Opened or used products are not eligible for returns due to hygiene and safety reasons.
- Items purchased on sale are considered final sale and cannot be returned or exchanged.
- Gift cards, e-vouchers, and any other digital products are non-refundable.
Return Process:
- To initiate a return, please contact our customer service team at [customer.service@iyasa.com], providing your order number and the reason for the return.
- Our team will provide you with detailed instructions on how to proceed, including a return shipping label.
- Securely pack the item to be returned, including the original receipt or proof of purchase in the package.
- Ship the item back to us using the provided shipping label.
Refund Process:
- Upon receiving your return, we will inspect the item to ensure it meets our return criteria. If approved, we will process your refund.
- Refunds will be credited back to the original method of payment within 7-10 business days, subject to your card issuer's policies.
- You will be notified via email once your return has been processed and your refund issued.
- Please note, original shipping and handling charges are non-refundable unless the return is due to an error on our part.
Exchanges:
- If you received a defective or damaged product, we are happy to exchange it for the same item. Please contact our customer service team within 7 days of receipt to initiate an exchange.
Additional Information:
- We reserve the right to refuse a return or exchange if the returned item does not meet our policy requirements.
- We recommend keeping a record of your return shipment until you have received your refund or exchange to ensure the process is completed smoothly.
By purchasing from IYASA, you acknowledge and agree to our Return and Refund Policy. We are committed to ensuring that your experience with us is positive and fulfilling. If you have any questions or need further assistance, please don't hesitate to contact our customer service team.
At IYASA, your satisfaction is our top priority. We understand that sometimes a product may not fully meet your expectations. Below is our Return and Refund Policy, designed to ensure a straightforward and satisfying experience, compliant with US and Texas regulations.
Eligibility for Returns and Refunds:
- Products must be returned within 30 days of the original purchase date for a full refund.
- To be eligible for a return, items must be in their original, unopened condition, including all packaging, labels, and seals intact.
- A valid proof of purchase is required for all returns and refunds.
Non-Refundable Items:
- Opened or used products are not eligible for returns due to hygiene and safety reasons.
- Items purchased on sale are considered final sale and cannot be returned or exchanged.
- Gift cards, e-vouchers, and any other digital products are non-refundable.
Return Process:
- To initiate a return, please contact our customer service team at [customer.service@iyasa.com], providing your order number and the reason for the return.
- Our team will provide you with detailed instructions on how to proceed, including a return shipping label.
- Securely pack the item to be returned, including the original receipt or proof of purchase in the package.
- Ship the item back to us using the provided shipping label.
Refund Process:
- Upon receiving your return, we will inspect the item to ensure it meets our return criteria. If approved, we will process your refund.
- Refunds will be credited back to the original method of payment within 7-10 business days, subject to your card issuer's policies.
- You will be notified via email once your return has been processed and your refund issued.
- Please note, original shipping and handling charges are non-refundable unless the return is due to an error on our part.
Exchanges:
- If you received a defective or damaged product, we are happy to exchange it for the same item. Please contact our customer service team within 7 days of receipt to initiate an exchange.
Additional Information:
- We reserve the right to refuse a return or exchange if the returned item does not meet our policy requirements.
- We recommend keeping a record of your return shipment until you have received your refund or exchange to ensure the process is completed smoothly.
By purchasing from IYASA, you acknowledge and agree to our Return and Refund Policy. We are committed to ensuring that your experience with us is positive and fulfilling. If you have any questions or need further assistance, please don't hesitate to contact our customer service team.
